Hi Baze Terms & Conditions — The Complete Guide to Using the Platform

In these Terms & Conditions, "Hi Baze", "we", and "our" refer to the company operating the hibaze.pro website and its associated mobile applications. "You" and "user" refer to any registered or unregistered visitor of Hi Baze.

"Platform" refers to the hibaze.pro website, its mobile app, and all services provided through them. "Services" refers to the online gaming, Sports Betting, casino games, and other entertainment offerings available through Hi Baze.

These terms and conditions have been drawn up in accordance with applicable laws in Bangladesh. In the event of any ambiguity, Hi Baze's interpretation shall be considered final.

You must be at least 18 years old to use Hi Baze. Creating an account or using our services is strictly prohibited for anyone under this age.

Eligibility requirements:

• You must be at least 18 years old.
• Online gaming must be legal in your country or region.
• You must play in your own name and with your own funds — not on behalf of anyone else.
• Anyone previously banned by Hi Baze may not create a new account.
• Hi Baze employees and their immediate family members are not permitted to place bets.

When registering with Hi Baze, you must provide accurate and complete information. Providing false or misleading details gives Hi Baze the right to terminate the account, and any balance held in that account may be confiscated.

Each person may only hold one account. If multiple accounts are found under the same individual, all accounts will be closed and any bonus balance will be forfeited.

What you need for KYC verification:

• A clear photo of your National ID (NID) or passport.
• A recent selfie holding your ID document.
• Proof of payment method ownership (if required).

It is your responsibility to keep your account password strictly confidential. If you suspect any unauthorised access to your account, contact Hi Baze Support immediately.

The minimum deposit at Hi Baze is ৳500. For withdrawals, the minimum is ৳500 and the maximum daily limit is ৳5,00,000. Different limits may apply for VIP members.

Withdrawal Rules:

• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals are not permitted until you have wagered an amount equal to your deposit (excluding promotions).
• Withdrawals exceeding ৳20,000 require additional verification if KYC has not been completed.
• Hi Baze reserves the right to place withdrawals on hold in cases of suspicious transactions.

Hi Baze offers a variety of bonuses — including welcome bonuses, reload bonuses, cashback, free spins, and more. Each bonus comes with its own terms and conditions, which are stated alongside the respective offer.

General Bonus Rules:

• Please read the relevant terms and conditions carefully before claiming any bonus.
• A required rollover must be completed before withdrawing from your bonus balance.
• Bonuses must generally be used within 7 to 30 days of being claimed.
• It may not be possible to have multiple bonuses active at the same time.
• Any bonuses obtained through abuse or multiple accounts will be cancelled in full.

Hi Baze reserves the right to withdraw or modify bonus terms at any time; however, the terms of any already-claimed bonus will remain unchanged.

Once a Sports Bet at Hi Baze has been "confirmed", it can no longer be changed or cancelled, unless Hi Baze itself voids the bet for any reason.

Special Betting Rules:

• Hi Baze reserves the right to void or recalculate any bet where a technical error in the odds is identified.
• Any account found to be involved in match fixing or suspicious betting patterns will be subject to immediate investigation.
• In the event of a disconnection during live betting, the last confirmed bet will remain valid.
• Winnings resulting from a software error in any casino game are subject to forfeiture.

Hi Baze uses internationally certified RNG across all casino games. The RTP rate for each game is published on its respective game page on Hi Baze.

Certain activities are strictly prohibited on Hi Baze. If any of these are detected, your account will be closed immediately and all balances may be forfeited.

• Creating more than one account under the same identity.
• Creating or operating an account using another person's information.
• Bonus Abuse or arbitrage betting.
• Unauthorized access to the platform via VPN or proxy.
• Hacking, software manipulation, or any other unauthorized technical exploit.
• Money laundering or use of funds from illegal sources.
• Harassing or defrauding other members.

Hi Baze reserves the right to temporarily or permanently close any account without prior notice. However, under normal circumstances, users will be notified by email in advance.

Reasons your account may be closed:

• If a prohibited activity is detected.
• Refusing to complete KYC verification.
• Accounts inactive for an extended period (12+ months).
• Court orders or legal obligations.
• At the member's own request (voluntary closure).

You may also close your account at any time by contacting Hi Baze Support directly. Any valid balance will be returned to you.

Hi Baze is committed to delivering the highest quality service through its platform. However, Hi Baze will not be held liable for circumstances beyond its reasonable control.

• Bets or games lost due to internet disconnection.
• Delays or failures on the part of a third-party payment provider.
• Force majeure events (natural disasters, war, pandemic).
• Losses resulting from user negligence or the submission of incorrect information.
• Hacking or cyberattacks that occur despite Hi Baze having taken reasonable precautions.

Hi Baze's total liability shall not exceed the value of the transaction in question under any circumstances.

The Hi Baze website, app, logo, designs, game graphics, text, and all other content are the intellectual property of Hi Baze or its licensors.

No content from Hi Baze may be published, copied, or distributed elsewhere without prior written permission. Unauthorized use of the Hi Baze brand name or logo will be subject to legal action.

If you have a complaint about Hi Baze's services, please write to us first at [email protected]. Hi Baze will endeavour to respond within 72 hours.

Complaints Process:

• Step 1: Submit a complaint via support chat or email.
• Step 2: You will receive an initial response within 72 hours.
• Step 3: A final decision on complex cases will be issued within 7 business days.
• Step 4: If you are not satisfied, you may request third-party mediation.

Hi Baze's decisions shall be considered final and binding unless directed otherwise by a court of law.

Hi Baze reserves the right to partially or fully update these Terms & Conditions at any time. Notice will be provided via email or on the website before any significant changes take effect.

If you continue using Hi Baze after updated terms have been published, you will be considered to have accepted the new terms. We recommend visiting this page regularly to stay informed.