Hi Baze Privacy Policy — How Your Information Is Collected and Protected

Hi Baze takes your personal privacy seriously. This Privacy Policy applies to the hibaze.pro website, the Hi Baze mobile app, and all services provided through these platforms.

When you create an account, play games, place bets, or use any of Hi Baze's services, certain information is collected as a natural part of that process. This policy clearly explains what that information is, why it is collected, and how it is used.

Hi Baze collects two types of information — what you provide directly, and what is gathered automatically while you use the platform.

Data you provide directly:

• Full name, date of birth, and gender (collected at registration).
• Email address and mobile number.
• National ID or passport details (for KYC verification).
• Payment method details (bKash/Nagad number, etc.).
• Information you provide when contacting support.

Automatically collected data:

• IP address and device type.
• Browser type and operating system.
• Login times and session duration on Hi Baze.
• Pages visited and games played.
• Transaction history and betting activity.

Hi Baze uses collected data solely for defined purposes. Your information is never used for anything beyond what is necessary.

• Account Management: Registration verification, login security, and account protection.
• Service delivery: Keeping gaming, betting, and payment services running.
• Legal Compliance: KYC, AML (Anti-Money Laundering), and age verification.
• Support: To resolve your issues and maintain communication.
• Security: Preventing fraud and unauthorized access.
• Improvement: Analytics to improve the quality of Hi Baze services.
• Contact: Sending important updates and bonus offers (with your consent).

Hi Baze never shares your information with third parties for advertising purposes.

Hi Baze never sells your data under any circumstances. However, limited information may be shared with trusted parties in certain specific situations.

Parties with whom limited data may be shared:

• Payment Providers: Only the data strictly necessary for processing your transaction.
• Game software providers: Only the minimum data necessary for game operation.
• Law Enforcement: When required by court order or a legitimate investigation.
• Technology service providers: For server hosting and security services, under strict contractual agreements.

Hi Baze uses cookies on its website and app to ensure everything runs smoothly and to enhance your experience. Cookies are small text files stored in your browser.

Cookie Type:

• Essential cookies: Required for login sessions and site security. Disabling these will prevent the site from functioning properly.
• Performance cookies: For site usage analytics. Data is collected anonymously.
• Functionality Cookies: To remember your preferences (language, theme, etc.).

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain features.

Hi Baze does not retain your data longer than necessary. Retention periods vary depending on the type of information.

• Active Account Information: For as long as your account remains active.
• Transaction & betting history: Up to 5 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Support Conversations: Up to 2 years after resolution.
• Cookie data: Up to 13 months maximum.

Once the retention period expires, data is securely deleted or fully anonymized.

Hi Baze believes you should have full control over your own data. That's why we provide you with the following rights.

• Right to Access: You have the right to request a copy of all data Hi Baze holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you may request a temporary restriction on the processing of your data.
• Right to Object: You may opt out of marketing communications at any time.

To exercise any of these rights, email [email protected]. Hi Baze will respond within 30 days.

Hi Baze follows internationally recognized standards and technologies to keep your data secure. Protecting your information is our most important responsibility.

• 256-bit SSL encryption: All data transfers are encrypted.
• Two-factor authentication (2FA): An extra layer of security at login.
• Firewall & Intrusion Detection: Measures in place to prevent unauthorized access.
• Regular Penetration Testing: Independent security audits twice a year.
• Data Minimisation: Only the information that is strictly necessary is collected and retained.
• Staff Training: All staff are trained in data protection.

Hi Baze services are intended solely for users aged 18 and above. Hi Baze does not knowingly collect or store personal information from minors.

If Hi Baze determines for any reason that an account has been created by a minor, that account will be suspended immediately and all collected data will be permanently deleted.

If you believe a minor is using Hi Baze, please notify us at [email protected].

Hi Baze may update this Privacy Policy when necessary. For significant changes, we will notify you in advance by email or in-app notification.

The date of each update is shown at the top of this page. Continued use of Hi Baze after any changes constitutes acceptance of the revised policy. We recommend revisiting this page from time to time.

If you have any questions about this Privacy Policy or wish to make a request regarding your data, please reach out through the channels below.

Hi Baze typically responds to privacy-related requests within 72 hours. Complex requests may take up to 30 days.